Web Accessibility

Introduction

Museo Reina Sofia is committed to making its website accessible in accordance with Royal Decree 1112/2018 of 7 September, on the accessibility of public sector websites and mobile applications, which transposes Directive (EU) 2016/2102 of the European Parliament and of the Council of 26 October 2016.

This accessibility statement applies to the website https://www.museoreinasofia.es/, excluding embedded content from other domains.

Compliance Status

This website is partially compliant with Royal Decree 1112/2018 due to the non-conformities listed below, based on a partial automated review.

Non-accessible Content

The following content is not accessible for the reasons outlined:

1. Non-compliance with Royal Decree 1112/2018

  1. Occasionally, some links may not have a clearly defined textual purpose [requirement 9.2.4.4 of UNE-EN 301549:2022-03 – Link Purpose].
  2. Some pages may contain duplicate attributes and IDs [requirement 9.4.1.1 of UNE-EN 301549:2022-03 – Processing].
  3. On certain pages, user interface components such as form elements, links, and script-generated components may not follow the structure recommended by accessibility guidelines [requirement 9.4.1.2 of UNE-EN 301549:2022-03 – Name, Role, Value].
  4. Some pages may not meet the minimum contrast ratio of 4.5:1 for text or images [requirement 9.1.4.3 of UNE-EN 301549:2022-03 – Minimum Contrast].
  5. In some cases, text size cannot be increased by up to 200 percent without loss of content or functionality [requirement 9.1.4.4 of UNE-EN 301549:2022-03 – Resize Text].

2. Disproportionate Burden

Not applicable.

3. Content Outside the Scope of Applicable Legislation

  1. Office documents in PDF and other formats published before 20 September 2018 may not fully meet all accessibility requirements, although efforts have been made to ensure most do.
  2. Third-party content not developed by Museo Reina Sofia or not under its control, such as office documents, may not be accessible.
  3. Pre-recorded files published before 20 September 2018 may not fully meet all accessibility requirements.

Preparation of This Provisional Accessibility Statement

This statement was prepared on 23/12/2024.

The method used was a self-assessment conducted on 23/12/2024.

Last review of the statement: 23/12/2024.

Feedback and Contact Information

You may submit communications regarding accessibility requirements (Article 10.2.a of Royal Decree 1112/2018), such as:

  • Reporting any potential non-compliance of this website.
  • Conveying other difficulties in accessing content.
  • Making any other suggestions or queries regarding website accessibility.

You can use the following contact channels:

In accordance with Article 10.2.b of Royal Decree 1112/2018, you may also submit:

  • A complaint regarding compliance with the requirements of Royal Decree 1112/2018.
  • A request for accessible information concerning:
    • Content excluded from the scope of Royal Decree 1112/2018 under Article 3(4).
    • Content exempt from accessibility requirements due to disproportionate burden.

Requests for accessible information must clearly specify the facts, reasons, and request to confirm that it is a reasonable and legitimate demand.

Requests and complaints may be submitted via email to: accesibilidad@museoreinasofia.es, as well as through other channels outlined in Law 39/2015 of 1 October, on the Common Administrative Procedure of Public Administrations.

All communications, complaints, and requests for accessible information will be received and handled by the Accessibility Unit of Museo Reina Sofia.

Claims Procedure

If a request for accessible information or a complaint is rejected, if you disagree with the decision, or if the response does not meet the requirements set out in Article 12.5, you may initiate a claim. A claim may also be submitted if no response is received within twenty working days.

Claims may be submitted via email to: accesibilidad@museoreinasofia.es, as well as through other channels outlined in Law 39/2015 of 1 October, on the Common Administrative Procedure of Public Administrations.

Claims will be received and handled by the Accessibility Unit of Museo Reina Sofia.