Individual Visits

A cloakroom and locker service is available at both entrances to the Museo. The lockers are limited in number and may be in use at the time of your arrival. Therefore, we recommend arriving without belongings that require storage. 
The Museo cannot be accessed with suitcases, large backpacks and other bulky objects. They are also not allowed in the lockers in they exceed 50 cm on their longest side. 

Please bear in mind that access is only allowed with handbags no larger than 40 x 30 x 10 cm, provided that they are used for their intended purpose and worn at the front of the body; small folding umbrellas (less than 30 cm), which must remain closed throughout the visit; and any other object whose use or carrying is duly justified and complies with the Museum's security and public policy.

Children under the age of 14 must be accompanied by an adult at all times. Please stress the importance to children of not touching objects and running in the exhibition rooms to avoid damaging the artworks. Anyone between the age of 14 and 18 who wishes to visit the Museo without an adult must show his or her national ID document.

Visitors can access with baby carriers or, if necessary, the Museo has two pushchairs available to borrow.

Skates, skateboards and non-electric scooters can be left in the lockers, provided they fit in the space available.

There are three public cycle parking stations outside the Museo: one at the entrance of the Nouvel Building and another two at the Sabatini Building entrance.

Remember that the galleries must be vacated 15 minutes before the Museo closes its doors.

Photographs may be taken without a flash, tripod, selfie stick or any other type of camera stand in all of the Museo’s sites, unless stated otherwise.

Due to conservation measures for artworks, the exhibition rooms must be kept at a constant temperature of 21ºC. Therefore, even on hot days, an item of warm clothing is recommended.

Check the recommendations and specific services in the accessibility section.

The Museo has a medical service available in the event of emergencies. It is located in the Sabatini Building Cloister, next to the Tower 2 lift. 

For security reasons, visitors cannot access the Museo with pets. Only assistance dogs are allowed access, in accordance with Law 2/2015, of 10 March, and emotional support dogs (duly justified). 

Feel free to connect to our Wi-Fi network, which is available in the Sabatini Building, on Floors 1, 2 and 3, in the Nouvel Building café, and in the Library.

Rest areas can be found in the Sabatini Building Cloister and in the Nouvel Building’s Rooftop Terraces. You can also order food and drink at the NuBel Café-Restaurant and Arzábal Restaurant.

Please keep a safe distance from the artworks and do not touch them — even the slightest touch may cause damage. When there is the possibility of touching or stepping on artworks, it will be indicated accordingly. 

Please speak quietly, switch your phone to silent mode and take phone calls outside the exhibition rooms. If you find any lost property, please give it to the gallery security staff, who will ensure its safekeeping and return. Please bear in mind that the Museo is a smoke-free space and, therefore, smoking is strictly forbidden in all the Museo Reina Sofía’s sites and galleries (main site, Palacio de Cristal and Palacio de Velázquez). This also includes outdoor spaces. 

A team of professionals is available to provide personalised support and information to visitors in relation to the content of the Museo’s programme and services. This service is available in at least two languages, Spanish and English.

Complaints and suggestions can be submitted via the Museo Nacional Centro de Arte Reina Sofía’s Digital Office or submitted by post, email or in-person. More information is available here.